Tidio Copilot
AI Customer ServiceTags
Introduction
Tidio Copilot is a free AI assistant designed to enhance productivity for helpdesk teams. It functions as a Chrome extension that integrates with existing helpdesk platforms such as Zendesk, Intercom, Gorgias, and Gmail. Copilot analyzes conversations across various channels (live chat, email, social media) to generate accurate, on-brand response suggestions, aiming to automate 30% of the support workload. It utilizes a custom knowledge base to ensure factual responses and prevent AI hallucinations. The tool prioritizes enterprise-grade security, leveraging Anthropic's Claude AI with best-in-class data handling, encryption, and GDPR/CCPA compliance.
How To Use
To use Tidio Copilot, first install the free Chrome extension. Next, create a free Tidio account. Then, add your knowledge base content and FAQs to the system. Finally, use the AI-suggested responses in your helpdesk, with the option to modify or ignore them as needed.
Pricing
| Packages | Pricing | Features |
|---|---|---|
| Free Edition | Free | Unlimited public repositories, limited private repositories |
| Team Edition | $4/user/month | Unlimited private repositories, basic features |
| Enterprise Edition | $21/user/month | Advanced security and auditing features |
